People and Careers

People make Dron & Dickson

Sales Coordinator

Location: Runcorn
Main Purpose: Support Sales Manager with the co-ordinating of stock, service and resources to ensure customer requirements are satisfied.
Staff: None
Specific Responsibilities:

Reporting to: Branch Manager.

Direct Reports: No direct reports.


Core Alignment Responsibilities:  

  • Understand and support the company's mission, vision and values
  • Responsibility of personal learning, development and KPI completion
  • Promote and proactively adhere to the companies core values in all day-to-day activities and interactions.


Role Responsibilities:  

  • Provide a professional and curtious level of service inline with the customer service charter.
  • Ensure sales quotations, sales orders and purchase orders are processed inline with company procedures in a timely manner.
  • Manage customer accounts that are assigned and proactively look at ways to improve performance of the account.
  • Follow up quotation in a timely manner to ensure competitiveness and if anything further can be done to secure order.
  • Expediting customer and supplier orders as required.
  • Ensure all customer and supplier returns are processed and closed out inline with company procedures in a timely manner.
  • Ensure all customer and supplier non conformances and non conformance reports are processed and closed out inline with company procedures in a timely manner
  • Responsible for input of client details into the CRM system and close out of any old information
  • Support with any ITT’s received.
  • Assist the Business Development Managers as required
  • To be fully aware, assist and support the ongoing development of the integrated management system.
  • To maintain good communications with internal and external clients.
  • To take a proactive approach to continuous improvement and development of the company’s systems and processes.
  • Ad hoc duties as requested by management.
  • Travel may be necessary to ensure delivery of business needs.
  • Social and business networking is expected


HSEQ Responsibilities: 

  • Comply with all Dron & Dickson’s integrated managements system including all policies and Procedures
  • Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training.
  • Act ethically and with integrity.
  • Ensure all health and safety training issued is undertaken in a timely manner.
  • Ensure a safe workplace environment without risk to health.


Personal Development:

The opportunity to undertake development and progression via a personal development plan is linked to this role.


Key Relationships:

Key relationships: 

  • Sales Managers
  • Business Development Managers
  • Sales Team
  • Stores Team
  • Key Suppliers (External)
  • Key Clients (External)
Travel & Social Expectations:

Travel & social expectation

  • Travel may be necessary to ensure delivery of business needs.
  • Social and business networking may be expected.
Qualifications & Training Required:

Core Training & Competencies:               

  • Minimum Standard Grades or GCSE’s
  • CompEx Foundation
Experience & Skills Required:

Experience Required

  • Proven track record in a sales/ electrical wholesale background


Core Skills:  

  • Finding creative and effective solutions for customers
  • Excellent communication and interpersonal skills
  • Ability to ensure that staff are confident using their own initiative
  • Excellent time management skills
  • Computer literate
  • Articulate, dynamic, energetic and delivery focused
  • Flexible, adaptable and able to work under pressure
  • Ability to take responsibility for individual learning and continuous improvement
  • Ability to represent Dron & Dickson in a positive and effective manner
  • Take responsibility for producing excellent performance results


The ideal candidate will have experience with an electrical wholesale background however candidates who have a general understanding of sales and has willingness to learn quickly may also be considered.