People and Careers

Reporting to: Branch Manager.

Direct Reports: No direct reports.

Core Alignment Responsibilities:  

• Understand and support the company's mission, vision and values
• Responsibility of personal learning, development and KPI completion
• Promote and proactively adhere to the companies core values in all day-to-day activities and interactions.

Role Responsibilities:  

• Provide a professional and curtious level of service inline with the customer service charter.
• Ensure sales quotations, sales orders and purchase orders are processed inline with company procedures in a timely manner.
• Manage customer accounts that are assigned and proactively look at ways to improve performance of the account.
• Follow up quotation in a timely manner to ensure competitiveness and if anything further can be done to secure order.
• Expediting customer and supplier orders as required.
• Ensure all customer and supplier returns are processed and closed out inline with company procedures in a timely manner.
• Ensure all customer and supplier non conformances and non conformance reports are processed and closed out inline with company procedures in a timely manner
• Responsible for input of client details into the CRM system and close out of any old information
• Support with any ITT’s received.
• Assist the Business Development Managers as required
• To be fully aware, assist and support the ongoing development of the integrated management system.
• To maintain good communications with internal and external clients.
• To take a proactive approach to continuous improvement and development of the company’s systems and processes.
• Ad hoc duties as requested by management.
• Travel may be necessary to ensure delivery of business needs.
• Social and business networking is expected

HSEQ Responsibilities: 

• Comply with all Dron & Dickson’s integrated managements system including all policies and Procedures
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training.
• Act ethically and with integrity.
• Ensure all health and safety training issued is undertaken in a timely manner.
• Ensure a safe workplace environment without risk to health.

Personal Development:

The opportunity to undertake development and progression via a personal development plan is linked to this role.

Key relationships: 

• Sales Managers
• Business Development Managers
• Sales Team
• Stores Team
• Key Suppliers (External)
• Key Clients (External)

Travel & social expectation: 

• Travel may be necessary to ensure delivery of business needs.
• Social and business networking may be expected.

Core Training & Competencies:               

• Minimum Standard Grades or GCSE’s
• CompEx Foundation

Experience Required: 

• Proven track record in a sales/ electrical wholesale background

Core Skills:  

• Finding creative and effective solutions for customers
• Excellent communication and interpersonal skills
• Ability to ensure that staff are confident using their own initiative
• Excellent time management skills
• Computer literate
• Articulate, dynamic, energetic and delivery focused
• Flexible, adaptable and able to work under pressure
• Ability to take responsibility for individual learning and continuous improvement
• Ability to represent Dron & Dickson in a positive and effective manner
• Take responsibility for producing excellent performance results

The ideal candidate will have experience with an electrical wholesale background however candidates who have a general understanding of sales and has willingness to learn quickly may also be considered.